Careers

Commercial Service Specialist (RIBO Licensed) in Windsor, Ontario

Commercial Service Specialist (RIBO Licensed)

EasyInsure (A Totten Insurance Group/HUB International Company) is a quickly growing digital insurance brokerage based in Windsor. We are looking for a Commercial Service Specialist to working in a dynamic Commercial office supporting commercial clients over the telephone. This is an ideal role for an organized and customer focused individual with strong administrative support experience. If you have strong customer service experience and want the opportunity to learn more within commercial insurance, apply now! This role reports to the Manager, Operations.

The successful candidate is a self-starter, quick learner and an active team player. We are looking for someone who is friendly, comfortable with communicating via telephone and email and enjoys working on a variety of tasks. The Commercial Service Specialist will be working with current commercial lines and program based clients.

Choose a career with EasyInsure and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining EasyInsure you will become part of a rapidly growing company that offers significant opportunity for learning, development, growth as well as advancement.

Responsibilities:
  • Providing highest level of customer service via telephone and email
  • Completing refund requests as required
  • Handling of high volume renewals, endorsements, cancellations and invoicing
  • Day to day management of Extended Warranty Program
  • Other duties and responsibilities as assigned
Qualifications:
  • College or University in Insurance Program desired
  • Active RIBO License
  • 1-3 years Insurance experience
  • Previous administrative support or back office support experience desired
  • Strong telephone customer service experience
  • Effective communication skills (verbal & written)
  • Ability to quickly adapt and grow within a fast paced consistently changing environment
  • Proficient in MS Office: Word, Excel and Outlook
Your future with EasyInsure:

EasyInsure provides products and services in all areas of insurance, including Commercial, Personal and Employee Benefits. We are a leading insurance broker in Ontario and across Canada. We are committed to providing the best coverage, value and service based on the strength of our resources and solid relationships.

We offer:
  • Competitive wages
  • Flexible work hours
  • Complete tuition financing
  • Opportunities for career advancement and professional growth

Location: Canada, Ontario, Windsor

Required Education: College diploma (3-year degree)

Required Experience: 2-5 years

Required Travel: No travel required

Date published: 23-Jan-2018

Department: Account Management & Service

Ref#: P2142_20180122

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Personal Lines Account Manager in Windsor, Ontario

Personal Lines Account Manager

EasyInsure, a rapidly growing national brokerage, is looking for a full time RIBO licensed Personal Lines Account Manager to join our growing head office team. This individual will be responsible for working with our existing clients providing excellent customer service and outstanding value in every transaction. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and a commitment to deliver results on required deadlines. This role will require a flexible individual to adapt to the growth of the business!

Choose a career with EasyInsure and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and satisfaction. By joining EasyInsure you will become part of a rapidly growing company that offers significant opportunity for advancement and growth. EasyInsure is a company where your contributions will make a difference.

Responsibilities:
  • Managing all aspects of an existing book of business
  • Ensuring new business and retention targets are met, including by means of re-marketing
  • Cross-selling other insurance and financial products based on the minimum requirements
  • New Business sales
  • Upsell existing clients
  • Complete outbound calls as required for renewal review and special projects
  • Respond to inbound telephone inquiries
  • Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
  • Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
Qualifications:
  • High School Diploma
  • Minimum 2 - 3 years of experience in Personal Insurance/insurance industry or similar professional work experience
  • RIBO licensed preferred
  • Team player able to work within Production and Service teams.
  • Strong interpersonal and communication skills: written and verbal
  • Ability to communicate in French an asset, not a requirement
  • Strong social skills and confidence required to succeed
  • Ability to work independently and in a team with minimal supervision
  • Effective organizational, time and client management skills with an ability to prioritize tasks
  • Effective communication skills both written and verbal
  • Proactive and customer focused approach
  • Knowledge of diverse insurance policies and emerging insurance trends
  • Resourceful researching skills
  • Quick, efficient and accurate data entry skills
  • Working knowledge of Microsoft Office Products (Word and Excel)
  • LLQP Licence an asset, not a requirement

Total Rewards:

  • Monday to Friday Work Schedule
  • Employee Discounts on Personal Home & Auto Policies
  • 35 hour work week
  • Education Reimbursement Program
  • Competitive Salary
  • HUB Employee Referral Program – Award for successful hires
  • Paid Vacation
  • Corporate Cell Phone Discount Program
  • Paid Sick Days
  • Recognition Programs
  • HUB Days – Paid Personal Days
  • Health & Wellness Initiatives
  • Group RRSP Company Matching Program up to 2% of Base Salary
  • Group Benefits Plan (Health & Dental)
  • Corporate Discounts on Gym Membership
  • Company Paid Employee Assistance Program

Core Values:

  • Entrepreneurship - encouraging innovation and educated risk taking
  • Balance - balancing corporate duty with personal growth
  • Integrity – doing things right every time
  • Teamwork – working together to maximize results
  • Discipline - focused on goals
  • Accountability – measure and take responsibility for outcomes
  • Service - serving customers, communities, and colleagues

EasyInsure is a division of HUB International, the largest insurance brokerage in Canada. HUB International offers a full spectrum of insurance and related services, including Property/Casualty, Home & Auto, Employee Benefits, Wealth Management and Risk Services, to a large and diverse client base. Internationally we are a leading insurance brokerage offering products and services with offices in Canada and the US. Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.

*LI-JL

Location: Canada, Ontario, Windsor

Required Education: High school or equivalent

Required Experience: 2-5 years

Required Travel: No travel required

Date published: 21-Mar-2018

Department: Account Management & Service

Ref#: ACQ1281_20180322

Apply Now